What the landlord ombudsman may mean for complaints, remedies and compensation.
Short answer
What the landlord ombudsman may mean for complaints, remedies and compensation. Use this page as a practical starting point, then check current official guidance before taking formal action.
What landlords should do
- Mandatory sign-up is expected later in the rollout.
- Tenants may use the ombudsman for complaints.
- Possible outcomes may include apology, information, remedial action or compensation.
Common mistakes to avoid
- Relying on verbal arrangements where written evidence is needed.
- Using old templates after the Renters’ Rights Act changes.
- Failing to keep proof of service, access attempts, payments or repair action.
Frequently asked questions
Is this legal advice?
No. This is general information for landlords. For possession, enforcement or disputed cases, seek professional advice.
What evidence should I keep?
Keep the tenancy agreement, notices, proof of service, payment records, messages, inspection notes, photographs, invoices and contractor records where relevant.
When should I check official guidance?
Check official guidance before serving notices, changing rent, refusing requests, starting possession or making decisions that could affect a tenant’s rights.
Disclaimer: This page provides general information only and is not legal advice.