Quick answer
A leaseholder should not ignore a service charge demand, but they can ask for clarity, supporting documents and evidence of reasonableness where charges appear unclear or excessive.
What to do next
- Check the lease to confirm what can be charged.
- Compare the demand with the budget, accounts and previous years.
- Request a breakdown, invoices or supporting documents where needed.
- Keep all correspondence and payment records.
- Consider formal advice or tribunal routes if a dispute remains unresolved.
Common mistakes
- Withholding payment without understanding forfeiture or costs risk.
- Making vague complaints without asking for specific documents.
- Missing limitation or escalation deadlines.
- Ignoring whether the lease allows the charge.
Useful related resources
- Service charge breakdown request
- Major works cost challenge
- Service charge evidence checklist
General information only: check the current official position and consider professional advice before taking formal legal action.